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CFCCC Resource Guide




Air travelers who want information about the rights of persons with

disabilities in air travel or who experience disability-related air

travel service problems may call the Hotline to obtain assistance at:


800-778-4838 (voice)

800-455-9880 (TTY)


Air travelers who want the Department of Transportation (DOT) to investigate a complaint about a disability-related issue still must submit their complaint in writing via e-mail at or postal mail to:


Aviation Consumer Protection Division

U.S. Department of Transportation

400 7th Street, S.W.

Washington, D.C. 20590




Rooms for disabled. Offers a rail fare discount to passengers with disabilities. Disabled room reservations and fare discounts available only at ticket counter or by phone, not online.)


Ph: 800-872-7245

TDD/TTY 800-523-6590


Also, persons 62 years of age and over receive a 15% discount on the applicable adult rail fare on most Amtrak trains. Does not apply to sleeper accommodations, the Auto Train, or Weekday Acela Express Trains. Seniors are also eligible to receive a 10% discount on the purchase of North American Rail Pass.

Angel Flight Network of Pilots

Angel Flight pilots donate time, aircraft and fuel at no cost to people in need. e-mail: or call 877-621-7177, extension 200.  Leave a brief message with a call back number. Your call will be returned as soon as possible by a mission screener who will visit with you about your request.

Avis Chauffeur Drive

Costs $30 per hour with a three-hour minimum, plus standard rental car charges. Customers can rent the vehicle and use a WeDriveU chauffeur during the entire rental period or as needed. The chauffeur can pick up the Avis rental car for the customer and meet the customer wherever desired, including airline baggage claim or curbside loading zones for airport arrivals, or at a hotel or business meeting location. The driver can also handle the return of the vehicle.

800-272-5839 at least 24 hours prior to rental pickup time.

Available in Boston, Chicago, Dallas, Detroit, Los Angeles, Miami, New York, Phoenix, San Francisco and Washington, D.C. For more information or to enroll in Avis Preferred, visit


Car Care Council

Maintain and repair your car; help site online.


Consumer Loan Program for Illinois Disabled, Illinois State Treasurerís Office (was the Ready Access Program)


Through this program, appropriate technological devices and transportation modifications can be financed to achieve greater mobility and self-sufficiency for disabled individuals of all ages. Call the Illinois Treasurerís Office for more information.


Ph: 312-814-1700 (Voice), 312-814-6592 (TTY)



First Transit, an Illinois state funded service, provides free transportation to persons who have Medicaid, to doctors, dentists, and hospitals.


Call 1-877-725-0569 with your Medicaid card in hand.  Have the date you need service, the name and address and phone number of where you are going and then they will ask you why you need this service i.e. your disabilities. Then they will give you phone numbers to call for service providers in your area. 


Great Minute Transportation

Service provider of First Transit (only serves the northside of city of Chicago).

Contact Kirk Brooks, 773-416-4836


Chicago Taxi Access Program (TAP)

Vouchers for taxi service can be purchased by individuals with disabilities who have a Special Services ID Card for a reduced price. You will have to undergo an interview to test your ambulatory limitations. Vouchers valued up to $13.50 currently cost $5.00, but prices are subject to change. 99% of Chicago cabs will honor vouchers.


Info can be found online:


The Chicago Transit Authority's Special Services program also offers door‑to‑door transportation for people who have been certified by a physician as unable to use CTA's regular bus and rail service. This service is provided through the RTA by private carriers. For application, call.


Ph: 836-7000


ADA Paratransit Application

Public transportation services for customers with disabilities. Call to receive an application form or with questions regarding the program.


800-606-1282 (24 hour)

TTY 888 847-0093


PACE Paratransit Bus System Service, City of Chicago

To make trip reservations, register a complaint or if you are stranded, call:

800-606-1282 (24 hour)

TTY 888 847-0093


P.O. Box 806347

Chicago, IL 60680-4124


The following are companies under the aegis of PACE:

CDT Transportation 312-226-0310

         Call at 6:00 AM the morning before your appointment time

SCR Transportation 773-768-7000

         Call at 8:00 AM the morning before your appointment time

ART Transportation 773-254-5889

         Call at 8:00 AM the morning before your appointment time


Chicago Transit Authority

& RTA Travel Information Center


Maps, fares and schedules for the El and bus systems. Information on accessible transportation services.


(no area code required) 836-7000



Durable Medical Equipment, Miracle on Wheels Program


Providing power mobility to Medicare eligible patients who qualify under the current Medicare guidelines. To qualify for power mobility a patient must be unable to walk due to physical limitations, and must be unable to self propel in a manual chair due to upper body impairment.


Ph: 800-749-8778



The Ford Mobility Motoring Program

Provides the disabled customer with a check, directly from a Ford or Lincoln-Mercury dealer, for up to $1000 toward the exact cost of the installation of adaptive equipment when purchasing or leasing any eligible new Ford or Lincoln-Mercury vehicle. For more information, contact the Ford Mobility Motoring Program toll free at 800-952-2248 (TTY Users: 800-833-0312).


General Motors Mobility Program

A disabled customer will be reimbursed for an amount matching the cost of after-market driver or passenger adaptive aids, including installation, or reinstallation, up to a maximum of $1000 when such equipment is installed on an eligible GENERAL MOTORS (GM) vehicle. For more information, contact the GENERAL MOTORS (GM) Mobility Assistance Center, toll free at 800-323-9935 (TTY Users: 800-833-9935).


Handicapped parking placard

Available to people with disabilities through the secretary of state.


Ph: 800-252-8980

forms available for download online at:


Hoveround Personal Mobility Vehicles


Designed for ease of use and all day comfort.


2151 Whitfield Industrial Way

Sarasota, FL 34243

Ph: 800-948-7401

Low-cost travel between major cities.

877-GO2-MEGA (877-462-6342)

4400 S. Racine Ave.
Chicago, IL 60609



A medical evacuation service that offers discounts to AARP members and provides annual plans starting at $185 for those age 75. Medjet Assist provides air service to the hospital of a travelerís choice. For details, visit Call toll free: (866) 809-4061

Metra Information Center


Schedules, fares and ADA information.


Metra Passenger Services
547 W. Jackson
Chicago, IL 60661
Ph: 312-322-6777



Transportation Hotline

RTA/CTA Travel Center



U.S. Department of Transportation


File airline complaints.


1200 New Jersey Ave, SE
Washington, DC 20590


Ph: 202-366-4000 (Voice), 202-755-7687 (TTY)



Volkswagon Mobility Access Program

Reimbursement for modifications made to your VW for those who use wheelchairs or require other devices. Must be a new VW and modifications must be made within 90 days of purchase. Call 1-800-DRIVE-VW or get forms from your VW dealer.


Wheelchair Vehicles, City of Chicago, Dept. of Consumer Services

Contact one of the following taxicab or livery companies below to schedule your pick-up time. Call in advance to ensure availability of a wheelchair accessible vehicle.


Central dispatch