CFCCC Resource Guide |
Transportation
Air travelers who want information about the rights of persons with disabilities in air travel or who experience disability-related air travel service problems may call the Hotline to obtain assistance at:
800-778-4838 (voice) 800-455-9880 (TTY)
Air travelers who want the Department of Transportation (DOT) to investigate a complaint about a disability-related issue still must submit their complaint in writing via e-mail at airconsumer@ost.dot.gov or postal mail to:
Aviation Consumer Protection Division U.S. Department of Transportation 400 7th Street, S.W. Washington, D.C. 20590
Amtrak
Rooms for disabled. Offers a rail fare discount to passengers with disabilities. Disabled room reservations and fare discounts available only at ticket counter or by phone, not online.)
Ph: 800-872-7245 TDD/TTY 800-523-6590 Website: www.amtrak.com Also, persons 62 years of age and over receive a 15% discount on the applicable adult rail fare on most Amtrak trains. Does not apply to sleeper accommodations, the Auto Train, or Weekday Acela Express Trains. Seniors are also eligible to receive a 10% discount on the purchase of North American Rail Pass. Angel Flight Network of Pilots Angel Flight pilots donate time, aircraft and fuel at no cost to people in need. e-mail: request@angelflightcentral.org or call 877-621-7177, extension 200. Leave a brief message with a call back number. Your call will be returned as soon as possible by a mission screener who will visit with you about your request. Avis Chauffeur Drive Costs $30 per hour with a three-hour minimum, plus standard rental car charges. Customers can rent the vehicle and use a WeDriveU chauffeur during the entire rental period or as needed. The chauffeur can pick up the Avis rental car for the customer and meet the customer wherever desired, including airline baggage claim or curbside loading zones for airport arrivals, or at a hotel or business meeting location. The driver can also handle the return of the vehicle. 800-272-5839 at least 24 hours prior to rental pickup time. Available in Boston, Chicago, Dallas, Detroit, Los Angeles, Miami, New York, Phoenix, San Francisco and Washington, D.C. For more information or to enroll in Avis Preferred, visit www.avis.com/driver.
Car Care Council Maintain and repair your car; help site online.
Consumer Loan Program for Illinois Disabled, Illinois State Treasurer’s Office (was the Ready Access Program)
Through this program, appropriate technological devices and transportation modifications can be financed to achieve greater mobility and self-sufficiency for disabled individuals of all ages. Call the Illinois Treasurer’s Office for more information.
Ph: 312-814-1700 (Voice), 312-814-6592 (TTY) Website: http://www.state.il.us/treas
First Transit, an Illinois state funded service, provides free transportation to persons who have Medicaid, to doctors, dentists, and hospitals.
Call 1-877-725-0569 with your Medicaid card in hand. Have the date you need service, the name and address and phone number of where you are going and then they will ask you why you need this service i.e. your disabilities. Then they will give you phone numbers to call for service providers in your area.
Great Minute Transportation Service provider of First Transit (only serves the northside of city of Chicago). Contact Kirk Brooks, 773-416-4836
Chicago Taxi Access Program (TAP)Vouchers for taxi service can be purchased by individuals with disabilities who have a Special Services ID Card for a reduced price. You will have to undergo an interview to test your ambulatory limitations. Vouchers valued up to $13.50 currently cost $5.00, but prices are subject to change. 99% of Chicago cabs will honor vouchers.
Info can be found online: http://www.pacebus.com/pdf/paratransit/taxi_access_program.pdf
The Chicago Transit Authority's Special Services program also offers door‑to‑door transportation for people who have been certified by a physician as unable to use CTA's regular bus and rail service. This service is provided through the RTA by private carriers. For application, call.
Ph: 836-7000 ADA Paratransit ApplicationPublic transportation services for customers with disabilities. Call to receive an application form or with questions regarding the program.
800-606-1282 (24 hour) TTY 888 847-0093
PACE Paratransit Bus System Service, City of Chicago To make trip reservations, register a complaint or if you are stranded, call: 800-606-1282 (24 hour) TTY 888 847-0093
P.O. Box 806347 Chicago, IL 60680-4124
The following are companies under the aegis of PACE: CDT Transportation 312-226-0310 Call at 6:00 AM the morning before your appointment time SCR Transportation 773-768-7000 Call at 8:00 AM the morning before your appointment time ART Transportation 773-254-5889 Call at 8:00 AM the morning before your appointment time
Chicago Transit Authority& RTA Travel Information Center
Maps, fares and schedules for the El and bus systems. Information on accessible transportation services.
(no area code required) 836-7000 Website: http://www.transitchicago.comDurable Medical Equipment, Miracle on Wheels Program
Providing power mobility to Medicare eligible patients who qualify under the current Medicare guidelines. To qualify for power mobility a patient must be unable to walk due to physical limitations, and must be unable to self propel in a manual chair due to upper body impairment.
Ph: 800-749-8778 Website: http://www.durablemedical.com
The Ford Mobility Motoring Program Provides the disabled customer with a check, directly from a Ford or Lincoln-Mercury dealer, for up to $1000 toward the exact cost of the installation of adaptive equipment when purchasing or leasing any eligible new Ford or Lincoln-Mercury vehicle. For more information, contact the Ford Mobility Motoring Program toll free at 800-952-2248 (TTY Users: 800-833-0312).
General Motors Mobility Program A disabled customer will be reimbursed for an amount matching the cost of after-market driver or passenger adaptive aids, including installation, or reinstallation, up to a maximum of $1000 when such equipment is installed on an eligible GENERAL MOTORS (GM) vehicle. For more information, contact the GENERAL MOTORS (GM) Mobility Assistance Center, toll free at 800-323-9935 (TTY Users: 800-833-9935).
Handicapped parking placard Available to people with disabilities through the secretary of state.
Ph: 800-252-8980 forms available for download online at: www.cyberdriveillinois.com/publications/pdf_publications/vsd6219.pdf
Hoveround Personal Mobility Vehicles
Designed for ease of use and all day comfort.
2151 Whitfield Industrial Way Sarasota, FL 34243 Ph: 800-948-7401
MegaBus.com Low-cost travel between major cities. 877-GO2-MEGA (877-462-6342) 4400 S. Racine Ave. www.megabus.com/
MedjetAssist A medical evacuation service that offers discounts to AARP members and provides annual plans starting at $185 for those age 75. Medjet Assist provides air service to the hospital of a traveler’s choice. For details, visit Call toll free: (866) 809-4061 www.medjetassist.com/aarp
Metra Information Center
Schedules, fares and ADA information.
Metra Passenger Services Website: http://www.metrarail.com
Transportation Hotline RTA/CTA Travel Center 836-7000
U.S. Department of Transportation
File airline complaints.
1200 New Jersey Ave, SE
Ph: 202-366-4000 (Voice), 202-755-7687 (TTY)
Volkswagon Mobility Access ProgramReimbursement for modifications made to your VW for those who use wheelchairs or require other devices. Must be a new VW and modifications must be made within 90 days of purchase. Call 1-800-DRIVE-VW or get forms from your VW dealer.
Wheelchair Vehicles, City of Chicago, Dept. of Consumer ServicesContact one of the following taxicab or livery companies below to schedule your pick-up time. Call in advance to ensure availability of a wheelchair accessible vehicle.
Central dispatch 800-281-4466
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